Refund Policy
1. Overview
We want you to be confident in your purchase. This policy explains when you may be eligible for a refund of a JVMind subscription, how refunds are handled, and how to request one. By purchasing a subscription you agree to this Refund Policy.
2. Subscriptions and Billing
- Plans: JVMind is offered as monthly or yearly subscriptions (e.g. Pro and Team), plus a Free tier. Prices are listed on our pricing page in USD.
- Automatic renewal: Paid subscriptions renew automatically at the end of each billing period (month or year) until you cancel.
- Cancellation: You can cancel anytime from the in-app Billing panel. Cancellation stops future renewals; you keep access until the end of the current paid period.
3. Refund Eligibility
JVMind plans include usage-based quotas. Quota already consumed during a billing period is considered used service value and is not eligible for a full refund. We handle refunds as follows:
| Situation | Refund |
|---|---|
| First-time purchase — request within 7 days of the initial subscription start, with no or minimal quota usage* | Full or partial refund depending on quota consumed during that billing period |
| Accidental renewal of a subscription you no longer use — request within 7 days of the renewal charge, with no or minimal quota usage since renewal | Full or partial refund of the renewed period depending on quota consumed since renewal |
| Material service outage preventing core use of JVMind for an extended period | Pro-rated refund or credit at our discretion, excluding quotas already consumed before the outage |
| Outside the windows above, or significant quota usage during the period | Generally not eligible; cancellation stops future charges |
*“Quota usage” includes, where applicable, built-in AI analysis calls, API calls, file uploads, report generation, team seats, and other metered plan resources. Because JVMind delivers value immediately upon use, consumed quotas and actively used billing periods are considered delivered service and cannot be fully refunded. BYOK custom-model usage may be unmetered for JVMind's built-in AI quota, but other plan resources and subscription access may still be considered usage.
4. Team (Seat-Based) Plans
- Team plans are billed per seat. Refunds for Team plans follow the same eligibility windows above, applied to the subscription as a whole.
- Reducing the number of seats takes effect at the next renewal; we do not issue partial refunds for unused seats mid-period, but you will not be charged for removed seats going forward.
5. How to Request a Refund
To request a refund, email [email protected] with:
- Your JVMind username or account email;
- The subscription and billing period in question;
- A short reason for the request.
We aim to respond within 3 business days. Approved refunds are issued back to the original payment method via Paddle.
6. Currency, Taxes and Processing Time
- All amounts are charged and refunded in USD via Paddle. Currency conversion (if any) is handled by your bank/card network.
- Taxes collected by Paddle at checkout are refunded together with the subscription amount where a refund is approved.
- Refunds typically appear on your statement within 5–10 business days, depending on your payment provider.
7. Paddle as Merchant of Record
Paddle is the seller and Merchant of Record for JVMind subscriptions. Your payment relationship for billing is with Paddle, and Paddle processes approved refunds on our behalf. Paddle's terms and consumer-protection policies may also apply to your purchase.
8. Chargebacks
Please contact us at [email protected] before initiating a chargeback — we can usually resolve the issue faster. Abusive or fraudulent chargebacks may result in suspension of your account.
9. Changes to This Policy
We may update this Refund Policy from time to time. The “Effective date” above reflects the latest version. Any refund request is governed by the policy in effect at the time of the relevant purchase.