Terms of Service
1. The Service
JVMind is a software-as-a-service tool that analyzes Java virtual machine (JVM) garbage-collection logs and thread dumps, generates statistics and visualizations, and uses an AI agent to produce diagnostic suggestions. The Service includes a Free tier and paid subscription plans described on our pricing page.
2. Your Account
- You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service.
- You are responsible for keeping your credentials secure and for all activity under your account.
- You must provide accurate information and update it as needed.
- One person or entity may not maintain multiple accounts to circumvent quotas.
3. Acceptable Use
You agree not to:
- Use the Service for any unlawful, harmful, fraudulent or infringing purpose;
- Upload files you do not have the right to upload, or that contain others' confidential data without authorization;
- Attempt to access, reverse-engineer, overload, or disrupt the Service, its infrastructure or its security;
- Bypass rate limits, quotas, billing controls or authentication;
- Resell or sublicense access to the Service without our permission; or
- Use the Service to develop competing analysis tools.
We may suspend or terminate access for violations, at our discretion, with or without notice.
4. Paid Subscriptions, Billing and Renewal
- Paid plans are billed in advance, per seat (where applicable), on a monthly or yearly cycle.
- Subscriptions renew automatically until cancelled. You can cancel at any time from the in-app Billing panel; cancellation takes effect at the end of the current billing period.
- Payments are processed by Paddle as the Merchant of Record. See our Refund Policy for refund terms.
- We may change pricing for future billing periods with reasonable advance notice. Existing subscriptions continue at the then-current rate until renewal.
5. Quotas and Service Limits
Each plan includes specific limits (for example AI analysis calls, file size, and API access). We may enforce, adjust, or temporarily reduce quotas to maintain service stability. Repeatedly exceeding limits or attempting to evade them may result in suspension.
6. Your Content
- “Content” means files you upload, conversations, saved facts, and any data you submit.
- You retain ownership of your Content. You grant us the limited right to host, process and transmit your Content solely to provide and improve the Service to you.
- You are responsible for ensuring you have the rights to upload your Content and that sending it to your configured AI model is permitted.
- See our Privacy Policy for how Content is handled and retained.
7. AI Output; No Warranty of Accuracy
Diagnostic output produced by the AI agent is generated by third-party language models based on patterns in their training data. It may be incomplete, inaccurate, or misleading. AI output is provided for informational purposes only and is not professional engineering, tuning, or legal advice. You are responsible for verifying any conclusion before acting on it.
8. Intellectual Property
We retain all rights in the Service, including its software, design, prompts and documentation, except for your Content and open-source components (which remain under their respective licenses). Nothing in these Terms grants you any right to use our trademarks or branding.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL JVMind Team BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE OR PROFITS, ARISING OUT OF OR RELATED TO THE SERVICE — WHETHER IN CONTRACT, TORT OR OTHERWISE — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold us harmless from claims, damages and expenses arising from your Content, your violation of these Terms, or your infringement of third-party rights.
12. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your account if you breach these Terms, pose a security risk, or for business reasons, with notice where feasible. Upon termination, your right to use the Service ends; you may request export or deletion of your data per our Privacy Policy.
13. Governing Law and Disputes
These Terms are governed by the laws of {JURISDICTION}, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of {JURISDICTION}, except where mandatory consumer-protection laws require otherwise.
14. Changes to These Terms
We may modify these Terms from time to time. We will update the “Effective date” and, for material changes, provide notice (for example in-app or by email). Continued use after changes take effect constitutes acceptance of the revised Terms.